Shipping policy
We ship worldwide, tracked, out the door within 48 hours of payment confirmation.
Where we ship
Physical goods ship to street addresses in the United States and internationally to most countries. We do not ship to PO boxes for consoles or gaming PCs, or to freight forwarders. Digital goods (games and gift cards) are delivered by email and have no geographic limits at all. Checkout will tell you at the address step if we can't currently reach your country.
Rates and timing
| Destination & type | Rate | Transit |
|---|---|---|
| US Standard (shirts, sneakers, handhelds, USB) | $9.00 flat | 2–5 business days |
| US Heavy (full-size consoles, gaming PCs) | $19.00 flat | 3–5 business days |
| US orders, subtotal $150+ | Free | Same transit times |
| International Standard | $45.00 flat | 7–14 business days |
| International Heavy (consoles, gaming PCs) | $175.00 flat | 10–21 business days |
| Digital goods | Free, worldwide | Minutes after confirmation |
International transit times depend heavily on customs clearance in your country, which is outside our control. There is no free-shipping threshold on international orders — the flat rate above is the total shipping cost regardless of cart size.
Customs, duties, and import taxes
International orders may be charged import duties, VAT, or customs clearance fees by your own country when the package arrives. These charges are set by your government, collected by your carrier or customs authority on delivery, and are not included in our checkout total or shipping rate — we have no way to predict or collect them in advance. As the buyer, you're the importer of record for your order and responsible for any such charges. If you're unsure what your country charges on imported electronics or apparel, check with your local customs authority before ordering.
Handling
Orders leave within 48 hours of the payment reaching finished status, Monday through Friday. Orders confirmed on weekends enter the queue Monday morning. Console and gaming PC builds already in stock ship on the same schedule.
Carriers and tracking
We use USPS Priority Mail and UPS Ground domestically, and USPS Priority Mail International or UPS Worldwide for international orders, chosen per package and destination. Tracking is emailed automatically the moment the label is created. Sneakers ship double-boxed; consoles and gaming PCs ship in foam-lined boxes with reinforced corners.
Lost or damaged packages
If tracking stalls — more than 5 business days domestically, or more than 21 business days internationally — or a package arrives damaged, email [email protected] within 14 days of the last tracking scan. Include photos for damage claims. We reship or refund once the carrier claim is opened — you will not be left waiting for the carrier to finish before we act.
